FAQ - ABC Petmeds
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ABC Petmeds / FAQ
How can I order my pet's prescription?

ABCpetmeds.com offers three easy ways to order; online, by phone, or through fax or email. We have simple instructions for each method so your shopping is an easy experience.

How do I contact the staff at ABCpetmeds.com?

To speak to an associate directly, you can call our number toll free at: 1-866-643-2762 on Friday 6am to 8pm (PST), Saturday to Sunday 7am to 5pm (PST) . Or you can send us an email at [email protected].

How long does it take for my prescriptions to arrive to my mailbox if I order online?

It will take the prescriptions about 2-4 weeks to arrive.

Do I need a prescription from my veterinarian? If so, how can I send it in?

Not all medications require a prescription but the ones that do must be written by a veterinarian. Prescriptions are required as soon as the order is placed. The original prescription can be sent via mail or sent directly from your veterinarian’s office to ours through fax.

Do you distribute controlled substances?

We do not dispense any controlled substances under any circumstances.

How can I pay for my pet's prescriptions?

ABCpetmeds.com proudly accepts Personal Checks, E-checks, certified cheques, and international money orders. All credit card information is removed from our system after each transaction; we do not store credit card information. All prices on ABCpetmeds.com are in US dollars.

What's the difference between generic medication and the brand?

The generic version of a brand name medication is comparable in active ingredients, dosage form, concentration, and administration. The difference in the drugs may be their color, taste, shape, inactive ingredients, packaging, and price.

What is the buySAFE guarantee?

BuySafe is a guarantee that shows online customer which websites are safe to use and that can be trusted. BuySafe provides a 3-in-1 guarantee that demonstrates that transactions are secure and efficient. The first part is that the customer will get what they paid for or they will get their money back, the second part is protecting the identity of customers, and the third part of this guarantee ensures you are getting the best prices on prescription drugs. If you find your prescription for a lower price within 30 days, you can be refunded the difference up to 100 dollars.

Can I return my pet medications if I no longer need them?

Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your veterinarian regarding your medications.

Why don't I need a prescription for Frontline or Advantage flea treatment?

These medications have been tested and proven to be very safe and effective so they do not need a prescription.

What do I do if my pet has a reaction to the medication?

Take your pet to the veterinarian immediately if your pet begins to have side effects from any medication even if the side effect is not severe. Speak to your veterinarian before giving any medication to your pet.

What is the difference between Frontline and Frontline Plus?

Frontline Plus attacks the flea larvae and eggs while Frontline Spot does not providing more protection than regular Frontline

Do you ship your pet medications internationally?

No, ABCpetmeds.com only ships within the United States.

What if I have a problem with my pet medication?

All health related issues should be addressed to our Pharmacy Helpline at 1-866-643-2762. Our team will get back to you promptly.

What if I have a concern about customer service or prices, etc.

Our customer service team works seven days a week and are here to help you. Please call them during our stated business hours.

Do you only sell Canadian drugs or do you sell from other countries as well?

In addition to dispensing from a Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centres that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, New Zealand, Australia, Turkey, United Kingdom, India and the United States.